Raising a concern
One of the most important ways for the Care Commission to improve the quality of care services is by listening to your concerns.
If you are unhappy with the quality of service provided by a registered care service, or about the Care Commission then you can make a complaint.
If you make a complaint, you can be sure that:
- All complaints are taken seriously and handled thoroughly.
- All complaints are dealt with on an individual basis.
- Your complaint will be investigated depending on what the complaint is about.
- If the Care Commission thinks there might be a delay, it will let you know and explain the reasons for the delay.
- The Care Commission always tries to resolve complaints locally. If your complaint is about a care service, the member of staff who investigates your concerns will know that service.
The Care Commission Complaints Procedure [PDF - 210KB] explains the process in detail, and the Complaints Procedure - Easy Guide [PDF - 940KB] will help people with learning disabilities understand the procedure.
Some people are concerned about any repercussions from the care service if they make a complaint. To protect people you can choose to make your complaint anonymously.
If you would like to make any general comments, suggestions or request additional information from the Care Commission, either:
Ombudsman reports
If you are unhappy with the Care Commission's response to your complaint, you have the right to approach the Scottish Public Services Ombudsman.
